Privacy Policy
Threefolds Laundromat – Privacy Policy
Last updated: November 2025
Threefolds Laundromat (“we”, “our”, “us”) operates the website threefolds.com.au and provides laundromat services to customers across Australia. We are committed to protecting your privacy and handling your personal information in a safe, transparent, and lawful way.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, visit our stores, create an account, use our payment systems, or communicate with us.
By using our website or services, you agree to this policy.
- Information We Collect
We collect information that helps us operate our laundromat service, provide customer support, and improve your experience.
1.1 Information you provide
This includes:
- Name
- Email address
- Mobile phone number
- Account login details
- Payment details (processed via Eziwash or Tangerpay and not stored directly by us)
- Communication preferences
- Any information you provide when contacting us
1.2 Information collected automatically
When you use our website or payment systems, we may automatically collect:
- IP address
- Device information
- Browser type
- Usage data and pages viewed
- Transaction history
- Laundromat machine usage (time, spend, activity)
1.3 Payment information
All payments are processed through Eziwash or Tangerpay, a secure third-party payment platform. Eziwash or Tangerpay may collect additional payment-specific information according to their own privacy policy.
We do not store your full credit card details.
- How We Use Your Information
We use your information to deliver and improve our services, including:
- Creating and managing your customer account
- Processing payments through Eziwash or Tangerpay
- Sending email and SMS notifications relating to purchases, machine usage, receipts, account information, and service updates
- Sending important updates about system changes or scheduled maintenance
- Responding to enquiries and providing customer support
- Improving our website, service quality, and user experience
- Preventing fraud or misuse of the laundromat facilities
- Meeting legal and regulatory obligations
We do not sell your personal information to third parties.
- Communication (Email & SMS)
By creating an account or using the Threefolds Eziwash or Tangerpay payment system, you may receive:
- Account setup notifications
- Security alerts
- Payment confirmations
- Machine usage updates
- Balance updates and top-up reminders
- Service changes or outage notifications
You can opt out of marketing messages at any time, but service-related notifications may still be sent as required to operate your account.
- Sharing Your Information
We may share your information with trusted service providers strictly for operational purposes, including:
- Eziwash or Tangerpay (payment processing and account platform)
- SMS and email delivery providers
- IT service providers and security systems
- Regulatory bodies if legally required
These providers must comply with privacy and data security laws.
- Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorised access, including:
- Secure servers
- Encrypted connections
- Restricted internal access
- Regular monitoring and updates
No online system is completely risk-free, but we work to maintain a high level of protection.
- Cookies & Tracking
Our website may use cookies and similar technologies to:
- Improve site performance
- Analyse traffic
- Remember your preferences
- Support Google Analytics or other measurement tools
You can control cookie settings in your browser.
- Third-Party Services
Our website and services may contain links to external platforms (including Eziwash or Tangerpay).
These sites are governed by their own privacy policies, and we are not responsible for their practices.
- Accessing or Updating Your Information
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your contact details
- Request deletion where legally permitted
To make a request, contact us at:
team@threefolds.com.au
- Children’s Privacy
Our services are not directed at children under 16.
We do not knowingly collect personal information from children.
- Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last updated” date at the top of this page will reflect the most recent version.
- Contact Us
For questions about this Privacy Policy or your personal information, contact us:
Threefolds Laundromat
Email: team@threefolds.com.au
Website: threefolds.com.au